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Terms & conditions



The price for the order shall be as stated on your invoice.  You agree to pay the full price to The Local Bakehouse in accordance with the invoice after the details are checked and agreed by you.


Please note that all deposits and payments are non-refundable and non-transferable without exception, including any changes in government policy on coronavirus.

Alterations to Orders

Your cake is very important to us.  Please take the time to check your order form carefully and let us know before you make payment if changes are needed.  Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.



As your order is made especially for you, the following conditions are implemented when a cake order is cancelled: 


2 weeks from delivery date – 25% of the total cost will be payable.

1 week from delivery date – 50% of the total cost will be payable.

0 – 1 week from delivery date – 100% of the total cost will be payable.  

There is a separate policy for wedding cakes.

Failure to meet payment deadlines may result in your cake order being cancelled and no refunds will be given.


Cake setup at venues

The utmost care is taken when setting up a cake. We do not accept responsibility for cakes that have been damaged afterwards. The Customer is responsible for ensuring the venue is willing to receive the cake and has taken appropriate measures to ensure the cake’s safety. This includes temperature, positioning, lighting and so forth. 


For all cakes collected from The Local Bakehouse, the Customer accepts they will check the cake. Once the cake has left the building or been delivered to the Customer's destination it is agreed the cake design is as specified and the cake is in good condition.

It may be possible to have your cake delivered.  Alternatively, cakes can be collected from The Local Bakehouse by prior arrangement.  Should you require the cake to be delivered outside the Bristol area, separate arrangements will be made.  All delivery times are subject to availability.  If you have a specific delivery date and time please specify this when placing your order.  We will do our best to accommodate requirements.

It is the customer’s responsibility to ensure you have given us the correct delivery information and that someone is available to receive your cake.  A signature will be required upon receipt of delivery confirming that the order has been received in good condition and as specified. 

The Local Bakehouse accepts no responsibility for the care and preservation of the cake once it has been received by the Customer or venue.

If the recipient is not in, the order will be returned to The Local Bakehouse who will contact you to arrange an alternative delivery time for which an additional charge will be required by the customer.  The Local Bakehouse accepts no responsibility for any loss or consequential loss incurred by the Customer as a result – e.g. a birthday without a birthday cake.


Cake stand hire

If you choose to hire a cake stand from The Local Bakehouse, a refundable deposit will be included on the invoice.  As long as the cake stand and its box are returned in good condition, the deposit will be refunded.

Penalties & charges

There is a £20 per day charge for any hired items that are not returned to The Local Bakehouse by the required hire date of return.


Promotional offers, codes & discounts

An offer cannot be used in conjunction with any other discount or promotional offer. Promotional codes are codes that enable customers to obtain benefits such as discounts or free gifts. These codes are non-transferable so may only be used in accordance with their terms of use. If you use a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit, you will be confirming that:  

(a) You are entitled to use the code;

(b) You meet all the conditions that apply to its use; and

(c) You agree to all The Local Bakehouse’s Terms and Conditions.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or, alternatively, process it without the promotional benefit being applied. If payment is not made in the time requested, we may reverse the benefit from the promotional offer and request a further payment, or withdraw your order altogether. All deposit(s) made during this time are non-refundable and non-transferable. 

Customer complaints

If you are unhappy with your cake and wish to raise a dispute, please contact The Local Bakehouse immediately. We will do our best to find out what has happened. Please note all complaints must be made within 7 days of receipt of the cake or the complaint will not be accepted. Any refunds given are completely at the discretion of The Local Bakehouse and are dependent on the customer observing our policy about media, including social media.

Any negative reviews or references about The Local Bakehouse given by the Customer in either the media or social media will immediately forfeit any option for a refund.

The taste or colour of a cake needs to be agreed at a cake tasting prior to the cake being made. It is the Customer's responsibility to have tasted the exact flavours/colours they wish for. The Local Bakehouse does not accept responsibility for the taste of a cake if the Customer has not had a cake tasting. Payment for a cake confirms the Customer is happy with the cake flavour(s) designated.

The Local Bakehouse assumes the cake you have ordered is to be eaten on the day of collection/delivery. The Local Bakehouse accepts no responsibility for the taste of a cake 24 hours after it has been collected/delivered. It is the Customer's responsibility to ensure the cake is kept in an appropriate manner to ensure its taste and welfare. 

Adverse weather conditions

Occasionally adverse weather conditions may affect deliveries. The Local Bakehouse will try all reasonable means to get your cake to you, but The Local Bakehouse accepts no responsibility for any loss or consequential loss incurred by the Customer as a result (e.g. a birthday without a birthday cake).


All products are free from gluten. Further allergy information is supplied with all cake orders.  We do our utmost to ensure there is no cross-contamination. It is your duty to inform us of any allergens and The Local Bakehouse accepts no responsibility for omissions or errors once the invoice agreed and payment has been made. 

* Please note that while we supply freefrom cakes, goods are prepared in an environment that handles dairy (milk), eggs, lupin, sesame, nuts (tree nuts & peanuts), fish, crustaceans, molluscs, mustard, celery, sulphites and soya.  

By making payment for your order you are confirming you have agreed to the terms as set out above.

Thank you for your business!

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